Are law firm IT departments maturing to the point where they are coming to resemble corporate IT departments?  According to a Baker-Robbins consultant, that time is nigh.

The issues that corporations confront include:

• service level agreements
• outsourcing
• storage management
• disaster recovery, and
• more sophisticated services including client relationship management (CRM) and enterprise resource planning (ERP).

For those heading up a multi-office firm's IT operations, this is worth a read.  (Yes, the author has a vested interest; but that also means he's well-positioned to understand the territory.  Caveat emptor.)