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March 15, 2006

Lessons from Capital One & North Fork

One of my near-bedrock beliefs is that we're living through a period when the structure of the legal industry is morphing before our eyes, setting up what I believe will be a future pattern that may well endure for decades.   Most recently, I wrote about this in "It's 2015:   Do You Know Where the AmLaw 25 Are?"  (And if you want a far earlier discussion, over a year old, check this out.)

So what, again, is that emerging structure going to look like? 

First, permit me to observe as an economist that the taxonomy of stable, durable industry structures is not infinite—not every structure that can be imagined exists.  Some of the more fascinating industries, from a structural perspective, are:

  • airlines, with very high fixed and very low marginal costs, and classically perishable inventory;
  • utilities, again with very high fixed generation-and-distribution-infrastructure costs and very low marginal costs of delivering an additional kilowatt or BTU—at least until generating capacity utilization begins to approach its maximum, when the least efficient plants must be brought online, suggesting in the future an increasingly flexible and time-sensitive component to pricing; and
  • retailing, dominated both by enormous integrated chains (Wal-Mart, Target, Federated, Safeway, Home Depot, Staples, etc.) and mom & pop's (your drycleaner, deli, coffee shop, shoe repair) with little inbetween.

But we don't work in any of those industries.

The model I want to suggest—and this is entirely by way of "thinking out loud," so I welcome reader feedback even more exceedingly than is the normal case—is that of financial services.

Consider the vast landscape of retail and investment banking, credit cards, securities broker-dealers, mutual fund complexes, and investment managers and hedge funds.  We see essentially clusters of institutions at both ends of the size spectrum:  Goldman Sachs, Citigroup, Bank of America as global, dominant institutions with awesome balance sheets and oceanic cash flows; and Lazard-Freres, JP Morgan private banking, and two guys in Greenwich with a hedge fund at the opposite end, deploying the primary asset of sheer intellectual firepower.

There are many virtues to this industry structure.  On one hand, the Fortune 500 and FTSE 100 can find their "peer group," ready to serve their international needs with apposite financial and human resources; and on the other hand the Park Avenue widow can get her dog walked by her private banker's admin.

The pending acquisition of North Fork Bancorp by Capital One underscores the power of this structure.  To be sure, there were highly deal-specific circumstances powering that agreement, but the trend in financial services across the board is for regional and mid-market players like North Fork to disappear. 

In this case, North Fork had a problem which for Capital One was an opportunity.   The economic model of banking, since the Medici's if not earlier, is the simple one of borrowing cheaply and short-term from depositors and lending dearly and long-term to mortgagors et al. 

As The Wall Street Journal put it:  "Like other regional banks, North Fork has been grappling with a flat or inverted yield curve, resulting in narrower difference between long-term and short-term interest rates. That creates a difficult situation for the banking business, which borrows money at short-term rates and lends it at long-term rates -- typically making a profit on the spread between the two."  And as John Kanas, North Fork's CEO, said:  "In the current economic environment, it is hard to imagine that yield curve will improve any time soon."  In other words, regional banks' basic economic model is broken.

But in the hands of Capital One, North Fork's deposit assets can be lent out not at low long-term mortgage rates but at high credit-card interest rates—and Capital One gets to pay lower interest for those assets than if it had to go to the potentially volatile commercial paper or corporate debt markets.

Back to the analogy for law-firm-land: 

  • The Magic Circle, the New York "bulge bracket" firms, and the US' other emerging international powerhouses (Baker & McKenzie, Jones Day, Latham, White & Case, et al.) will have global footprints and scalable teams to serve their corporate peers.
  • The Boies-Schiller's and Quinn-Emanuel's of the world will serve their niche, boutique markets.  And:
  • The future of regional, mid-size, full-service firms does not seem bright; it's unclear what their natural client base is.

In other words, if you're A Player, why go to North Fork when you could go to BofA.  Likewise, if you're seeking truly personalized, one-on-one counsel, why go to North Fork when you can go to JP Morgan Private Banking.  Even if you're in the middle—say, you or me—why go to North Fork when next week you might be in California or London and wouldn't mind the familiar, fee-free, Citigroup ATM logo on every other corner?

How do you see this playing out?

Published by Bruce at March 15, 2006 2:42 PM | TrackBack
Published to Cultural Considerations | Finance | Globalization | Strategy

Comments
Bruce This comment on your Capital One note wouldn't go through. It's very ad hoc but hopefully of interest: As a lawyer to financial service providers for over 25 years, I have observed that the mantra in that industry has always been "get scale" (ie big) or be specialised: there is no future in the middle (meaning full service but medium sized). However in recent years there has been some fine-tuning: 1. Disintermediation meant that mortgage brokers were able to disrupt the traditional bank model by only providing retail loans or specialist credit products while sourcing funds wholesale, leaving traditional banks with the cost of managing a deposit base. Recently I have noted the arrival of social lenders who use an eBay- like online auction platform to match borrowers and lenders (eg Prosper http://www.prosper.com) 2. Getting scale does not mean owning a large branch structure: some banks have followed the internet only route, others have adopted a franchise model or community owned branch. 3. Whatever model is followed, the organisation must be customer- centric and use technology effectively 4. being specialised does not mean small: there are some institutions such as credit unions that focus on an industry or employer or geographic location and are quite large. Small specialised institutions have merged into regional groups who go outside their geographic base only in selected specialst areas But whatever path they follow the key is that they have a strategy and execute it well. Comparing it to law firms I have to say that lawyers are not good at making choices: they always look at strategies from the point of how it will affect them as individuals eg where a practice area may not fit in with a specialised strategy. Then you end up with a firm which is a collection of partners in disparate areas rather than a customer-focussed firm. And when that firm tries to be a medium sized full service firm if it does not grow, it will fail. Where firms have strong leadership and shared values then they can be successful regardless of scale. But the smaller firms will have problems with succession planning as the leaders retire. This PWC report may be of interest http://tinyurl.com/o48h3 Regards David Jacobson | Director Jacobson Consulting Pty Ltd ABN 82 108 807 487 Helping businesses make good decisions http://www.jacobsonconsulting.com.au Ph: 07 3878 5098 Fax: 07 31020355 Mobile: 0421 611540

Published by: Bruce_NYC Author Profile Page at March 16, 2006 11:10 AM

I think that it might be multiple models depending on the type of customer and service sought.
I see the market for legal services as:
  1. Personal Issue - Personal Service - Divorce and other intensely personal issues that can't be handled without some level of personal service.
  2. Personal Issue - Institutional Service - Less obvious, but a residential real estate transaction and other personal issues that are largely by the numbers go here, aggregated med mal cases (like fen-pen) go here
  3. Institutional Issue - Personal Service - This deals with small businesses and start ups where the business identity is closely tied to the founder and the relationship with the attorney is not simply a matter of filling out forms. The attorney might act as a guide in dealing with new or unfamiliar issues. Call it businesses law with an unsophisticated client.
  4. Institutional Issue- Institutional Service – This is businesses law with a sophisticated client, hand holding is not required, expectations are fairly clear.

I can see successful models varying by market segment:

  1. I would suspect that success here will largely depend on the social capital and likability of the attorneys, call it the Mary Kay model.
  2. This is Wal-Mart law, you need something and you want it with minimal frills and maximum economic benefits
  3. Not sure here, I would think the most successful firms here would be sort of like venture capitalists
  4. Fashion houses. You have a sophisticated and educated consumer who is looking for a specific product, success depends on having the product these consumers want, not price or people

Published by: vrimj Author Profile Page at March 15, 2006 5:52 PM

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